Privacy Policy

Aura Studio Solutions values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information obtained in connection with your use of our site, our online platform, and our services, including studio equipment sales, system integration, acoustic treatment consulting, installation services, maintenance and repair, equipment rental, technical support, and custom studio design.

Information We Collect

We collect personal information that you provide directly to us when you use our services or interact with our online platform. This includes information you provide when placing an order, creating an account, requesting a service, contacting us with inquiries, or participating in site features. The types of personal information we may collect include your name, billing address, shipping address, company name (if applicable), payment information (which is processed securely, though we do not store full payment card details on our systems), and information about the products or services you purchase or inquire about.

We also automatically collect certain information when you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, dates and times of access, and information about your usage of our site. This information is often collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services and operating our business:

  • To process and fulfill your orders and service requests.
  • To provide customer support and respond to your inquiries.
  • To manage your account, if you create one.
  • To improve our site, products, and services.
  • To communicate with you about your transactions or account.
  • For internal business purposes, such as data analysis, auditing, fraud prevention, and development of new products and services.
  • To comply with legal obligations.

Sharing Your Information

We may share your personal information with third parties in limited circumstances:

  • With service providers who perform services on our behalf, such as payment processors, shipping companies, IT service providers, and other service providers necessary to operate our business. These third parties are authorized to use your personal information only as necessary to provide services to us and are required to protect your information.
  • If required by law, regulation, legal process, or governmental request.
  • In connection with a potential or actual merger, acquisition, or sale of all or a portion of our assets.
  • With your consent.

We do not sell your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Data Security

We have implemented technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee the absolute security of your information transmitted to our site.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

  • The right to access the personal information we hold about you.
  • The right to request correction or rectification of your personal information if it is inaccurate or incomplete.
  • The right to request erasure of your personal information in certain circumstances.
  • The right to request restriction of processing your personal information.
  • The right to object to the processing of your personal information in certain circumstances.
  • The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.
  • The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide certain functionalities. You can manage your cookie preferences through your browser settings or potentially through tools provided on our site. Please note that disabling certain cookies may affect the functionality of our site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this Privacy Policy on our online platform. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Aura Studio Solutions
4th Floor, C-Wing,
Plot No. 21, G Block, Bandra Kurla Complex,
Mumbai, Maharashtra,
400051,
India